DCRA’s Office of Consumer Protection helps you avoid becoming a fraud statistic and get what you pay for—how and when you pay for it. We can help you become a smarter consumer. And, if you have a consumer problem with a business in the District, we’re here for you.

LATEST CONSUMER ALERT: Economic Stimulus Checks: Beware of Phishing*

Fill out a Consumer Complaint Form* or select these links to learn more:

• Tips to Get the Results You Want - Before you call us, try these proven methods for resolving consumer complaints.

• Consumer Corner - Verify business licenses. Get information about hiring home improvement contractors and auto repair shops.

• Help from Other DC Agencies - Several agencies help consumers, including the Office of the Attorney General (OAG), Department of Insurance, Securities and Banking (DISB), Metropolitan Police Department (MPD) and DC Superior Court.
   
• Owner's Bill of Rights for Towed Vehicles* - Check on your rights – and the maximum allowed public towing fees.

• Office of Consumer Protection: In The News - See media reports of Office of Consumer Protection successes.

• Consumer Advisor* - Read the Office of Consumer Protection newsletter.

• Consumer Alerts - Become a savvy consumer: use tips from our latest alert.

• Business License Verification - Check for a Basic Business License for a home improvement contractor; motor vehicle sales/repair business; or housing rental.